Achieving consistently reliable service is what we do
Our approach takes the guess work out of supplier sourcing
Most Healthcare Procurement Companies utilize the same concept of trying to save money for their clients by obtaining better pricing from their suppliers, but is getting a better price always the better deal? Below are the three most important things we at RegentCares consider when choosing a supplier. It’s important to understand the actual cost of a supplier’s failure in any of these categories:
Price is extremely important, but if your supplier cannot make a reasonable margin on your business, service or quality usually suffers, sometimes both. If the supplier doesn’t cut somewhere, he may find out too late and then put his entire business at risk. A supplier willing to put their business at risk is a chance we are not willing to take no matter how good a price.
Over the past year we’ve been measuring the effect of fill rates, late orders, time to resolve an issue, and time to furnish invoices, and how all of these things affect not only our resources but also impacts customer satisfaction. Our network of suppliers understand our needs as well as our clients needs and work with us hand in hand to keep our process seamless.
This applies not only to vendors’ adherence to our specifications, but also whether the product is packed adequately, labeled correctly, and at the agreed-upon price. Time and time again we have seen vendors provide aggressive pricing in hopes of getting their foot in the door but upon further inspection, it is never an apples to apples comparison.
Rest assured, RegentCares Respects your Existing Business Relationships. We will analize the services provided by your current suppliers (be it pricing, terms, etc.) and will Negotiate with them in an effort to further Strengthen an Existing Relationship. Between the efforts of RegentCares as your Procurement Management Partner, the Suppliers as well as your Staff and Administration, together our efforts will provide Stability and Improved Care within your Healthcare Organization, all while Protecting and Improving your Bottom Line.